Our client commitment charter
Our commitment to delivering success for our clients
Delivering for our clients, day in day out, 24/7, requires a genuine passion for driving client success. Our customer charter is an open commitment to any global organization looking to digitize workspaces, increase collaboration, and delivering meaningful insights.
So far in 2021
We continue to track our commitment to our clients. The data below reflects all queries in 2021 (January-October)
98%
Positive client experience
99%
Responded within the SLA
94%
Resolved within the SLA
Client feedback
Our commitment charter
Our purpose
To ensure that all our clients feel that our technology adds value to their business. That we are helping clients deliver on the jobs that they need to get done. Achieved through our personable, consultative approach to communication and having a clear vision for each client, maintaining the highest standards of our values and services.
Our vision
To demonstrate how our technology and services contribute to commercial success and other key initiatives. Improving workplace insights and real-estate optimization to drive change. To enable richer collaboration between teams in a world where workplace patterns are evolving. To provide meaningful insights that deliver key metrics around wellbeing and sustainability.
Our values
Our values are the founding characteristics that enable us to fulfill our purpose and work towards our vision. We use ingenuity and simplicity to deliver our service and our workplace solution. We pride ourselves on how we react to barriers and we do not rest until we have delivered on our commitments and our client’s success.
Commitment to your success
Partnership approach
Simplicity and ingenuity
Strive to innovate
Commitment and partnerships
We understand that our client’s objectives and priorities evolve. Strategic directions change, technical requirements expand, and the need for data to answer organization and commercial questions intensifies. We remain agile in our approach to ensure we can reflect your ever-changing needs and continue to deliver success.
Solutions and innovations
As the needs of our clients evolve, so do our solutions. We partner with clients to design the features and functionality they need to deliver their workplace mission. Our clients and their organizational needs inspire our solutions and technology roadmap. We design with purpose, to deliver success for our clients.
Client success and support
Expert onboarding
Connecting your organization with our solutions
Always available
Supporting you 24/7, 365, anywhere in the world
Continued support
Training and meetings designed around you and your team
Collaborate and innovate
We support your ambitions to evolve, integrate and grow
The best start to success – onboarding, training and support
We understand that introducing new technology and adopting new processes is a daunting concept. Guided onboarding, accompanied by training for every Freespace client, is fundamental to success. That’s why we endeavour to support you right from the start, assigning a dedicated point of contact to assist every step of the way.
A technology agnostic partner to support your evolution
We are flexible and agile enough to ensure that our technology is an enabler to success. With an array of integrations and API opportunities.
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Get started with Freespace
Whether you are researching workplace technologies or at the stage where you want a formal response, we are here to help. We can digitize your workspaces, increase employee collaboration, deliver meaningful insights and more. Let’s get started.
Build your requirements
In less than two minutes you can build your workplace requirements and one of our experts will be in touch with your tailored response.
Configure
Request a demo
Choose the solutions or technologies that you would like to explore, request a demo, and we will arrange a time that works for you.
Request
Submit an RFP
Tell us more about your formal process and upload a supporting document. We look forward to helping you achieve workplace success.
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Download the latest Freespace Index report, generated by occupancy data from around the world, and get insights into the growing workplace trends within each global region, and benchmarks for your organization to manage the return to the workplace.
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