Last Updated: August 2023
1. Use of the Freespace Website
1.1 You may use the Website solely for lawful purposes and in accordance with these Terms.
1.2 You agree not to use the Website in any way that could impair its availability or accessibility or engage in any conduct that is unlawful, harmful, or interferes with anyone else’s use of the Website.
3. Limitation of Liability
3.1 Freespace shall not be liable for any loss of use, profits, savings or data or any indirect, special or consequential damages or losses, whether such losses arise in contract, negligence or tort, including without limitation, any losses in relation to your use of, reliance upon or inability to use the Website.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it or on any website linked to it.
4.1 The information provided on the Website is for general informational purposes only. We make no representations or warranties of any kind, express or implied, about the accuracy, completeness, reliability, or suitability of the information.
4.2 Your use of any information or materials on the Website is at your own risk. It is your responsibility to ensure that any products, services, or information available through the Website meet your specific requirements.
5. Content Ownership and Trademark Information
5.1 All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of Freespace or its content suppliers and is protected by copyright and other intellectual property laws.
5.2 You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any materials from the Website without our prior written consent.
6. Restrictions on Website Use
6.1 You are prohibited from using the Website in any way that:
– Violates any applicable laws or regulations.
– Infringes upon the rights of others.
– Contains any unauthorized advertising or promotional materials.
– Interferes with the proper functioning of the Website.
7. Governing Law and Jurisdiction
7.1 These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of United Kingdom.
Submitting a Complaint
To submit a complaint, please follow these steps:
Provide Details: Clearly describe the nature of the complaint, including the specific content or activity you are reporting and the reasons for your concern.
Supporting Evidence: If applicable, attach any relevant supporting evidence, such as screenshots, links, or documentation, that can help us understand and address the reported issue.
Contact Method: Indicate your preferred method of communication for updates regarding the complaint (email or phone).
Submit: Send your complaint and supporting information to email@example.com.
We understand the importance of confidentiality when dealing with complaints. While we may need to share some information with relevant parties to investigate and resolve the issue, we will handle your complaint and any personal information provided with discretion and care.
Response and Resolution
After receiving your complaint, we will acknowledge its receipt within 5 working days. We will then conduct an investigation to assess the validity of the complaint and take appropriate action in accordance with our policies and procedures.
Please note that our ability to take action may be subject to the nature of the complaint and applicable laws. We will communicate the outcome of our investigation to you via your preferred contact method as indicated in your submission.
We appreciate your vigilance in helping us maintain a safe and respectful online environment for all users of the Freespace Website. Your feedback is valuable to us, and we are committed to addressing any concerns promptly and effectively.