Last updated: July 2023
Freespace (“us,” “we,” or “our”) operates afreespace.com (the “Website”) and associated services. This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Website.
Information Collection and Use:
While using our Website or Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Information”). Personally identifiable information may include:
When You Visit Our Website
We collect Personal Data from you when you submit web forms or interact with our website, for example by subscribing to the Freespace Index, subscribing to one of our services or requesting customer support. We may ask for your email address, first and last name, job title, and other similar business information. You are free to explore some of our websites without providing any Personal Data about yourself.
Information Stored as part of our Workplace Technology services, which would include but not limited to the following:
Data: Email Address
Purpose: The email address is used as primary account identifier while the users login to the Freespace portal, app which requires authentication.
Purpose: Name is being used for correct addressing.
Application: Across all applications
Data: Mobile Number
Purpose: When registering for information about Freespace this is an optional field.
Application: Freespace Website.
Purpose: We store a device token that is used for sending notifications.
Application: Administration Portal and Mobile User App
Like many website and service operators, we collect information that your browser or applications sends whenever you visit our Website or Services. This Log Data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies and Similar Technologies:
We may use the Personal Information collected from you for various purposes, including but not limited to:
– Providing and maintaining the Website or Services
– Improving the Website and user experience
– Responding to your inquiries or requests
– Sending you newsletters, marketing communications, or promotional materials (if you have opted-in to receive them)
– Analysing usage data to improve and personalize our services
– Complying with legal obligations
Data Sharing and Disclosure:
We may employ third-party companies and individuals to facilitate the Website or our services, to provide certain functions on our behalf, or to assist us in analysing how our Website or Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We use Freshdesk, a third-party service provider, to manage our customer support and ticketing system. When you submit a support ticket or contact us through our support channels, the information you provide may be collected and processed by Freshdesk on our behalf. This information may include your name, email address, phone number, and any additional details you provide.
Please note that any information you provide through our support channels may be stored and processed on servers located in various jurisdictions, including jurisdictions outside of your country of residence. By submitting your information, you consent to the transfer, storage, and processing of your Personal Information in these jurisdictions.
You can find further information on their commitment to data privacy here (https://www.freshworks.com/gdpr)
International Data Transfers:
In order to manage our global operation your Personal Information may be transferred to and processed in countries outside of your jurisdiction, including countries that may have different data protection laws than those in your country of residence. We have taken appropriate measures to ensure that any international transfers of your Personal Information comply with applicable data protection laws and provide adequate protection for your information.
When we transfer Personal Information from the European Economic Area (EEA) or other regions with specific data protection requirements, we have implement appropriate safeguards such as standard contractual clauses approved by the European Commission or other legal mechanisms. These safeguards are designed to ensure an adequate level of data protection and to give you enforceable rights and legal remedies.
California Consumer Privacy Act (CCPA) Compliance Statement:
We use a variety of security technologies and procedures to help protect your Personal Data from unauthorized access, use or disclosure. We secure the Personal Data you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Data is protected using appropriate physical, technical and organizational measures.
You have certain rights regarding your Personal Information, and we are committed to respecting and facilitating the exercise of these rights. The rights available to you may vary depending on your location and applicable data protection laws. Here are the key rights you may have:
Right to Access, Update, or Delete Personal Information
You have the right to request access to the Personal Information we hold about you. If you believe that any of the Personal Information is inaccurate, incomplete, or outdated, you have the right to request its correction or update. Additionally, you have the right to request the deletion of your Personal Information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, or when you withdraw your consent and there is no other legal ground for processing. Please note that we may be required to retain certain information to comply with our legal obligations or for legitimate business purposes.
Right to Object to Processing
You have the right to object to the processing of your Personal Information on grounds relating to your particular situation. If you exercise this right, we will no longer process your Personal Information unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms or for the establishment, exercise, or defence of legal claims.
Right to Withdraw Consent
Right to Lodge a Complaint with a Supervisory Authority
If you believe that we have not complied with applicable data protection laws, you have the right to lodge a complaint with the supervisory authority responsible for data protection in your jurisdiction. We encourage you to contact us first, so we have the opportunity to address your concerns directly. If you would like assistance in identifying the appropriate supervisory authority, please contact us, and we will provide you with the relevant information.
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